Delivery / Returns

Domestic Shipping Options – Switzerland

*Please be aware that dispatch & delivery times between 27th October - 20th November may be longer as we have less staff.* 

Shipping Service	Cost	Dispatch Times	Delivery Times
Free Shipping for orders over CHF 150	FREE	2–3 days	2-3 days
Small Order Shipping	CHF 5,90	2–3 days	2-3 days
Standard Shipping	from CHF 9,90	2–3 days	2-3 days

 

Delivered by Swiss Post or Planzer

Orders are normally dispatched within 2-3 working days (Monday to Friday).

 

Shipping to France

Shipping Service	Cost	Dispatch Times	Delivery Times
Standard Shipping	Please Enquire	2-5 working days	Up to 16 days

 

Delivered by Swiss Post or French Post.

 

We offer Worldwide Shipping on our handmade Anti-Tick Collars

• Shipping by weight: 

Shipping Service	Cost	Dispatch Times	Delivery Times
Standard, 0 - 250g	Please Enquire	3-5 working days	Up to 16 working days
Standard, 251 – 500g	Please Enquire	3-5 working days	1-2 working days

  

Customs Charges

All international shipments may be randomly chosen for inspection. The recipient of an international shipment may be subject to import taxes, customs duties, and fees, which are imposed once the shipment reaches clearance. Potential charges for a customs clearance must be paid by the recipient.

 

Missing Orders

We do not accept responsibility for delays or stolen orders. Please contact the delivery provider with enquiries to missing orders.

If an order has been shipped back to us due to an insufficient address, we can re-send it, but the customer is liable for the additional postage charge.

Please use the tracking number provided to follow your delivery. If you are not available when your delivery arrives, you may have to collect your parcel from a pick-up point. Failure to collect your parcel within the courier’s timeframes will result in the parcel being returned to us. The customer is liable for the additional postage charges to send the parcel again. If we cannot contact you to arrange redelivery, we will cancel and refund the order minus the postage cost.

 

Returns

You can return your order within 14 days after receiving it. 

To be eligible for a refund, the product(s) must be unused and in the same condition that you received it. Gift/subscription boxes & sale items cannot be returned. 

Follow these steps to return a product:

1. Send an email to woof@thewoofclub.ch and tell us what you would like to return.
2. Once approved, package the product(s) carefully and include the packing slip or a note with your name and the order number.

          Post to: The Woof Club, Mulimatta 2, 1656 Jaun, Switzerland.

3. You will receive an email confirmation once your return is approved. If there are any problems, we will contact you via email. We aim to process your return within 5 working days.

 

Refunds
We will notify you by email once we’ve received and inspected your return to tell you whether it was approved. If you are unsure whether a return is eligible, you can send us photos before returning the product(s).

If approved, you’ll be automatically refunded on your original payment method minus any postage costs.

If you received a free gift with your order and return any of the items, you must also return the free gift or the cost will be deducted from your refund.

 

Faulty/damaged items
You have 7 days upon receiving your order to notify us of defective or faulty products or if you have received the wrong item.

 

Non-returnable items
We do not offer returns or refunds on the following products:

• Made-to-order or customisable/personalised items, for example Anti-tick collars
• Gift Boxes & Subscription Boxes
• Partner Products – these are identified as partner Products on the product page.
• Sale & sample products.

 

Exchanges
Unfortunately, we do not offer exchanges. Please follow our returns process and make a separate purchase for new product(s).

 

You can always contact us with any returns queries at woof@thewoofclub.ch